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  • What is Plan Management?
    Bright Plan Management delivers NDIS plan management service to help participants manage their funding and access necessary support. Our team manages NDIS claims and pays providers for services delivered while sending monthly activity statements to help you monitor your budget. With our personalised support, NDIS participants can make the most of their funding and achieve their goals. Contact Bright Plan Management for reliable and efficient plan management service.
  • How do I get Plan Management in my NDIS Plan?
    When you go for your planning meeting or review, you need to request for Improved Life Choices to be added to your plan. If you need assistance, please contact us and we will assist you through the process.
  • How much does Plan Management cost me?
    Our plan management service comes at no cost to you. When you request for Improved Life Choices to be added to your plan, NDIA will cover our fees.
  • Why should I choose Bright Plan Management?
    Our motto is 'We Pay, You Thrive'. We pride ourselves in delivering the best plan management solution that is fast, responsive and trustworthy. That means a fast turnaround for payments, responsive customer service and transparency in managing your plan.
  • How do I sign up with Bright Plan Management?
    Simply head to our REGISTER page and follow the instructions. Once we verify your registration, we will send you a welcome email and you can start uploading invoices for payment straight away! Otherwise, you can email or call us at 1800 911 199 and we will get back to you within 24 hours.
  • Can I change my existing plan manager to Bright Plan Management?
    Absolutely! You will need to notify your existing plan manager by sending a Notice of Termination email / letter and request your existing plan manager to cancel their service bookings. Once done, you can complete the registration process with Bright Plan Manager and we can start to manage your plan. We can guide you through the process, simply call 1800 911 199 or email
  • How do I get my invoice paid?
    Simple! Just choose one of the following options: 1. E-Mail your invoice/s to (you need to email us using the email address you use to register with us); OR 2. Mail your SIGNED invoice/s to PO BOX 4212, Hoppers Crossing VIC 3029; OR 3. if you've completed the standing authority form for your service providers, you can let them know to mail / email us direct! It is that simple! Once the invoices are validated, we will process the payments in 2 business days.
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